Customers and Sales

How to Work With People

How do you increase sales and grow your company? First, build a trusted relationship with your customer and make sure they understand that you’re not just doing a job. Understand personalities and how best to approach them from both a customer and a team perspective. Put the right person in the correct position. Find out about different personality styles and how to work with each of them for success in your company or on the job. This class teaches you all the essential things you need to know to manage your customer service so you can account for sales, all of your sales.
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Course curriculum

    1. Customer Service Intro

    2. Customers and Sales Description

    3. Customers and Sales Objectives

    4. Customers and Sales Worksheet

    5. CTS Business Start-Up Road Map

    6. 8 Steps to Success Video

    7. The 8 Steps to Success in Residential Construction

    8. Your Customers and Sales Manual

    9. Changes September 2020

    1. The Psychology of Selling

    2. Sales and Top Performers

    3. The Seven Skills of Sales

    4. Setting Solid Goals

    5. Customers Needs

    6. Action Plan

    7. Power of Suggestion

    1. What is a Personaity

    2. Nature vs Nurture

    3. Personality Tests

    4. The DISC test

    5. The 4 Personalities Overview

    6. How to Work with Your Own Personality

    7. Maturity and Personalities

    8. Personalities and Business vs Unprofessional

    1. The D Personality

    2. D Personality Weaknesses

    3. How to Work With D personality

    1. The I Personality

    2. I Personality Weaknesses

    3. How to Work With a I Personality

    1. The S Personality

    2. The S Personality Weaknesses

    3. How to Work With a S Personality

About this course

  • Free
  • 75 lessons
  • 6 hours of video content